For native English speakers, filling out the free application for federal student aid form, commonly known as FAFSA, can be confusing. For non-native English speakers, it’s even harder.

“We know that the parents in our Bronx community may have some difficulty completing FAFSA applicationsboth because it’s something new for them, and also because the forms are all in English, and they may not able to understand what it is that they have to enter,” said Eva Garcia, executive director of the New York City Regional Bilingual Education Resource Network (RBE-RN) at Fordham.

A son smiles at his father behind a computer screen.
Khaled Saleh with his son, Abdulsalam Saleh. The younger Saleh plans on applying to public schools in the five boroughs, including the John Jay College of Criminal Justice.

Over the past two months, local high school seniors and their parents have been coming to the Rose Hill campus to get help navigating the tricky paperwork that accompanies college applications.

In the second annual series of four workshops hosted by RBE-RNa state-funded center at Fordham’s Graduate School of Education—and College Goal New York, volunteers have sat down with families to pore over the complex forms and help them eliminate hurdles that might otherwise stop them from applying to college or prevent them from continuing once they’ve started.

“This partnership is driven by the need to address the high incidence of dropouts among English-language learners in high school,” said James Rodriguez, retired teacher and coordinator at College Goal New York, which aims to increase FAFSA completion rates, particularly for low-income, first-generation families.

“On average, nationally 52 percent of students who are eligible to apply for financial aid apply,” Rodriguez said. “Three New York City districts are below the national norm, at 42 percent. Two of the three districts are in the Bronx—district 8 and district 10. And this campus is sitting in juxtaposition between the two districts.”

Breaking the Language Barrier

The Bronx is a borough filled with non-native English speakers and an array of languages: Spanish, French, Bengali, Russian, Italian, Albanian, the Ghanaian language of Twi, and Kru—a language spoken by people from Côte d’Ivoire and Liberia. But for families whose first language is not English, filling out FAFSA forms can be challenging.

One of the families that attended the workshop was a mother-daughter duo: Maria Ponce, a native of Mexico, and Kenny Herrera, a high school senior at Knowledge and Power Preparatory Academy—a three-minute walk from the Rose Hill campus.

When Ponce arrived at a workshop held on Nov. 3 in Hughes Hall, she was clueless about what would come next. But after attending the 20-minute info session—an orientation given entirely in Spanish by Hispanic Federation members—she said she realized the paperwork process wasn’t so difficult after all. Completing the FAFSA application itself took 10 to 15 minutes, Herrera estimated.

“Fue difícil Mami la aplicación?” Herrera asked her mother in Spanish. Was the application difficult?

No, Ponce replied. “It’s very important to have people who can speak Spanish here, that could help you out,” she said, with Herrera translating. “It’s a very diverse place here [in the Bronx].”

A Convenient One-Stop Shop

The families filled out the online forms in Hughes Hall’s first-floor trading room, packed with more than 40 computer terminals used by students in the Gabelli School of Business. If the families encountered a problem, there were plenty of people to help them: local high school guidance counselors and volunteers from financial aid departments at nearby colleges, which included Fordham students and alumni.

“Every time you get stuck with a question, you can ask them and they help you,” said Khaled Saleh, who came to the Nov. 10 workshop with his son Abdulsalam.

A woman bends over a computer and a keyboard, helping the mother and two daughters beside her.
Johanna Gomez, a financial aid counselor, assists a mother and her two daughters.

Alyson Weaver, FCRH ’05, GSS ’13, a workshop volunteer and high school social worker in the Bronx, described the workshops as a “one-stop shop” where families could inquire about how to create the FAFSA accounts, read their tax returns, and decipher the application process.

“There’s an expert or someone who’s really knowledgeable that can help navigate the process for them, and reduce some of the stress and anxiety behind filling out these forms,” she said.

The parents who come to these workshops are often quiet, humble, and a little fearful, Garcia said.

“I understand what they’re going through,” said Garcia, a Puerto Rican native who moved to New York when she was 11 years old. She recalled her high school years in the ’70s—improving her fluency in English, living in a low-income household, and filling out her FAFSA application on paper, rather than online. Garcia also remembered organizations like ASPIRA (which translates to “aspire” from Spanish) that helped her and other Latino students navigate the college application process. “My parents wouldn’t have been able to help me fill out an application because they were learning English themselves, working, and trying to raise a family,” she said. “That’s why it’s so important—organizations like these, helping out students.”

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Taylor is a visual storytelling strategist in Fordham University's marketing and communications department, where she documents University life through photography and video. Since joining Fordham in 2018, she has served as a writer, photographer, videographer, and social media manager, dividing her time between University Marketing and Communications and the Office of the President. She earned her bachelor's degree in journalism from Stony Brook University's School of Communication and Journalism and her master's degree in public media from Fordham University's Graduate School of Arts and Sciences. Her work has appeared on NPR, NBC New York, and amNewYork METRO.